TECH BRIEFINGS: HelpSU - Best Practice Makes Perfect

This session is intended for those support staff who use the HelpSU request-tracking system. The session will cover the basic features of the system: how to handle and resolve cases, how to pass cases to other groups, how to send email to customers, how to record time, etc. It will also cover "Best Practices" and include recommendations for ease-of-use. If there is interest, the basics of reporting can be covered toward the end of the session. Good pre-reading would be the "HelpSU for Consultants" web page at http://www.stanford.edu/dept/itss/services/helpsu/consultants.html. Come with your questions and issues. Chris Lundin presenting.