Lucile Packard Children's Hospital Pediatric Patient Safety Lecture
Building Trust and Social Capital During a Time of Turmoil

SPEAKER
Thomas Lee, MD, MS
Chief Medical Officer, Press Ganey

SESSION DESCRIPTION
This talk will describe the importance of social capita and especially one of its main currencies, trust, for health care organizations today. Data on key determinants of trust for health care providers as well as patients will be summarized. Tactics for building trust and social capital will be recommended.

EDUCATION GOALS

• Define social capital and describe its importance and that of one of its main currencies, trust, in health care today.
• Describe factors associated with trust among health care providers.
• Describe factors associated with trust among patients.

LOCATION (in-person)
Center for Academic Medicine
Grand Rounds Room
453 Quarry Road, 
Palo Alto, CA 94304

ZOOM INFORMATION
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